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Blue Orbit Consulting Newsletter
RECENT NEWSLETTERS:
TALES FROM THE FRONTLINE
Founder and Principal Melissa Copeland notes that saying yes to something different can lead to the best conversations (at a contact center conference).
Founder and Principal Melissa Copeland writes about these “as a service” acronyms and how they have transformed business practices.
Founder and Principal Melissa Copeland writes about agentic AI and explains how it differs from generative AI.
Founder and Principal Melissa Copeland shares how she’s navigated mansplaining over the years and how we can all lead with more intention.
Founder and Principal Melissa Copeland reflects on the undeniable role of youtube in customer service.
Founder and Principal Melissa Copeland talks about how to apply lessons from 2024 to the customer service landscape in 2025.
Founder and Principal Melissa Copeland looks back on the transitions and challenges of 2024.
Founder and Principal Melissa Copeland recounts customer service curveballs during a trip to Spain.
Founder and Principal Melissa Copeland addresses a critical issue that comes up repeatedly with clients: How do you support your new technology once it’s in place?
Founder and Principal Melissa Copeland speaks about incorporating AI without leaving people behind.
Founder and Principal Melissa Copeland writes about fixing mistakes, especially the inherited ones.
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